Terms of Service

Last updated: October 1, 2026

These Terms of Service ("Terms") govern your use of littletonpremierhvac.info and your contact with Littleton Premier Heating & Air ("we," "us" or "our"). By using this website or contacting us, you agree to these Terms.

Who performs the work

Littleton Premier Heating & Air connects you with independent licensed HVAC contractors who perform the work. We are an answering, referral and dispatch service, not the contractor. The independent HVAC contractors who come to your property perform the work and are responsible for it, including the diagnosis, the price you approve with them, any permits and inspections, refrigerant handling, equipment and labor warranties, and compliance with applicable law.

Licensing and verification

Every HVAC technician we send is licensed and insured in North Carolina. In North Carolina, heating and air conditioning contractors are licensed by the North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors, and technicians work under the contractor's license. Littleton Premier Heating & Air does not itself hold a contractor license and does not perform HVAC work. Because the work is performed by independent contractors, this website does not publish license numbers, certifications, warranties or guarantees. You may ask the technician for the contractor's license number and proof of insurance and verify the license on the board's license lookup at nclicensing.org before approving any work.

Warranties, permits and storm damage

Manufacturer equipment warranties are provided by the manufacturer under its terms. Any labor or workmanship warranty is provided by the contractor that performed the work, not by Littleton Premier Heating & Air.
Where a permit is required, such as a mechanical permit for a system replacement in Mecklenburg or Union County, the licensed contractor is responsible for obtaining it and for any required inspection.
If you believe a storm, ice, a fallen limb or a power surge damaged your equipment, the contractor can document what it finds. Your insurance carrier alone decides coverage and payment; we do not adjust or negotiate claims.

Estimates and pricing

This website does not publish prices. Any discussion of cost is general information, not a quote, guarantee or offer.
The price for a job is set by the contractor performing it after the technician diagnoses the system, and is given to you before any repair begins.
A diagnostic or service-call charge, and any after-hours, weekend or holiday charge, is explained before a technician is dispatched.
No repair or installation proceeds until you approve it.

Scheduling and response times

We answer calls 24 hours a day and dispatch the nearest available technician, but we do not guarantee a specific arrival time unless one is expressly confirmed for your job. Response times depend on demand, weather, distance and technician availability, and can be much longer during heat waves, ice storms and hard freezes.

Website content and no warranty

Information on this website, including safety checks, troubleshooting steps, efficiency ratings, refrigerant rules and cost factors, is for general education only and is not professional, legal or engineering advice. Do not attempt refrigerant, electrical or gas repairs yourself. If you smell gas or a carbon monoxide alarm sounds, leave the building and call 911 or Piedmont Natural Gas from outside. The website is provided "as is" without warranties of any kind.

Limitation of liability

To the fullest extent permitted by law, Littleton Premier Heating & Air is not liable for any indirect, incidental or consequential damages arising from your use of this website or from work performed by independent contractors. Your remedies for the HVAC work itself are with the contractor that performed it, subject to its terms and applicable law.

Intellectual property

The content, branding and design of this website are owned by Littleton Premier Heating & Air or its licensors and may not be copied or reused without permission.

Changes to these Terms

We may update these Terms from time to time. The "last updated" date reflects the latest revision.

Contact

Questions about these Terms? Call Littleton Premier Heating & Air at (321) 478-0693, serving Matthews, NC and nearby areas.